| REGISTER BY 28th November 2008 | REGISTER BY 9th January 2009 | REGISTER AFTER 9th January 2009 | ||||
| BOTH DAYS Complaints Management Forum + Complaints Root Cause Analysis(10&11 February 2009) 2nd delegate gets extra £100 off, |
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| ONE DAY Complaints Management Forum Only(11 February 2009) 2nd delegate gets extra £100 off, |
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| ONE DAY Complaints Root Cause Analysis Only(10 February 2009) 2nd delegate gets extra £100 off, |
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CANCELLATIONS & SUBSTITUTIONS What Happens If I Have to Cancel? Confirm your cancellation in writing two weeks before the event and receive a refund less 10%+VAT service charge. Should you cancel between one and two weeks prior to the event, you will receive a refund less 50%+VAT service charge. Regrettably, no refunds can be made for cancellations received less than 7 days before the event. A substitute is always welcome at no extra charge. *Savings include all early registrations and / or team discounts. The conference fees do not include travel or accommodation. |
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