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The Retail Conduct Risk Forum 2016

Essential Guidance for Your Organisation's Conduct Risk Management

27 - 28 April 2016

Conduct Risk is an ever evolving topic. By attending this conference you will gain insight into all the latest developments and facets of conduct risk. The conference will explore varied topics,  from quality assurance to the role of internal audit in monitoring conduct risk. You will hear from key industry experts from a wide range of financial services firms sharing their stories and experiences to help you manage your conduct risk more effectively.

Companies represented include;

  • YBS Group
  • LV=
  • Homeserve
  • Santander
  • Zurich UK Life

View the full speaker line-up

A mix of panel discussions and case studies:

  • Creating a Culture of Conduct Risk Compliance
  • Integrating HR and Conduct Risk Frameworks
  • Auto-advice – Systemic risk or systemic good outcomes?
  • Quality Assurance in Sales and Advice
  • The Senior Managers Regime and Conduct Risk – Challenges and Solutions  
  • Conduct in a Digital Environment

Find out more

gary storer 2

The Challenges of Quality Assurance in Retail Financial Sales and Customer Service

The workshop will be led by Gary Storer of Enterprise Learning and will explore:

  • Building your QA framework
  • The Practitioner's Perspective
  • Training, education and culture
  • The role of the ‘second line’
  • Benchmarking your QA framework

Find out more here

Hear from some of the leading figures in the industry:

Philip Brown, Head of Transformation and Policy, LV=
Philip Brown

Head of Transformation and Policy


David Blunt, Head of Conduct Specialists, FCA
David Blunt

Head of Conduct Specialists


Simon Cavell, Head of Risk (Commercial & Customer), YBS Group
Simon Cavell

Head of Risk (Commercial & Customer)

YBS Group

Matthew Browne, Director, PwC
Matthew Browne



Matthew Connell, Head of Regulatory Developments, Zurich UK Life
Matthew Connell

Head of Regulatory Developments

Zurich UK Life

Helen Kenyon, Head of Compliance and Conduct Risk, Metro Bank
Helen Kenyon

Head of Compliance and Conduct Risk

Metro Bank

Ian James, Head of Marketing Risk and Governance, Homeserve
Ian James

Head of Marketing Risk and Governance


Gary Storer, Managing Director, Enterprise Learning
Gary Storer

Managing Director

Enterprise Learning

Sophie Espinasse, Principal Consultant, Enterprise Learning
Sophie Espinasse

Principal Consultant

Enterprise Learning

Louise Allison, Principal Consultant, Enterprise Learning
Louise Allison

Principal Consultant

Enterprise Learning

Keith Ellis, Sales and Conduct Manager , British Gas Services
Keith Ellis

Sales and Conduct Manager

British Gas Services

Clive Summers, Regulatory Director, Eversheds
Clive Summers

Regulatory Director


Lee Werrell, CEO, ComplianceConsultant
Lee Werrell



Lizzie Selzer, Senior Consultant, Eversheds
Lizzie Selzer

Senior Consultant