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Conduct risk experts speaking:
Conduct risk experts speaking:
Dominic Fielding Audit Director - Customer, Conduct and Proposition FRIENDS LIFE
Matthew Connell Principal, Govenment and Industry Affairs ZURICH FINANCIAL SERVICES
Robert Smith Assistant Vice President, Behavioural Finance, Wealth and Investment Management BARCLAYS
Simon Cavell Senior Operational Risk and Assurance Manager YORKSHIRE BUILDING SOCIETY
Further speakers include:
Further speakers include:
Alan Brener Director of Regulatory Risk Management SANTANDER
Russell Warwick Distribution Change Director PRUDENTIAL
Ellie Renshaw Director, Head of External Representation BARCLAYS
Donna Turner Head of MI, Analytics & Issues Management Compliance Services,Conduct & Regulatory Affairs THE ROYAL BANK OF SCOTLAND
Programme Highlights Include:
The 2014 Forum on Financial Services Conduct Risk programme highlights
Post-Conference Workshop:
Building an Effective Conduct Risk Culture workshop
Build an Effective Risk Framework

- Hear what the regulator expects, how to be compliant and learn from case studies

- Hear from industry experts

Achieving Cultural Change in Your Organisation

Hear from Insurers and Banks on understanding the FCA conduct risk culture requirements and knowing how to meet them

A new, unique day

Attend a new day on Governance, risk asssessment and monitoring of conduct risk, examining MI, analytics, behavioural economics, outsourcing, and much more...

Monitoring and Using Conduct Risk

Ensure that senior managers and board members are making use of conduct risk MI and how the FCA 2014 consultation effects them  

2015 Forum on Retail Conduct Risk - The Industry's Leading Gathering of Conduct Risk and Compliance Specialists over two seperately bookable days.

Day One: Retail Conduct Risk in Financial Services

Topics on day one include:

  • Examining the Impact of the 2014 FCA Consultation on Senior Management
  • Defining Best Practice in Conduct Risk
  • Operationalising Behavioural Economics into Your Conduct Risk Framework
  • Culture and Conduct Risk
  • Assessing Conduct Risk Cases: What Can Banks and Firms Learn
  • Customer Fairness and Risk Management

Day Two: Governance, Risk Assessment and Monitoring of Conduct Risk

Day two topics include:

  • Evaluating Outsourcing and Third Parties
  • Measuring and Regulating Culture within Conduct Risk and Management Information 
  • The role of the Compliance Function and Internal Audit in monitoring and reporting on Conduct Risk
  • Panel Session: Best Practice in Using Complaints Data to Assess Conduct Risk

Learn more with the Retail Conduct Risk Forum latest agenda now.


  • Robert Smith, Behavioural Finance Specialist, BARCLAYS
  • Dominic Fielding Audit Director - Customer, Conduct and Proposition FRIENDS LIFE
  • Matthew Connell, Head of Regulatory Developments, ZURICH LIFE
  • Alan Brener Head of Regulatory risk (on secondment from Santander), BANKING STANDARDS REVIEW COUNCIL


  • Learn how banks are dealing with banking standards and culture in conduct risk
  • Hear how insurers are measuring and regulating culture within Conduct Risk and MI
  • Learn how to approach regulation and the 2014 FCA consultation
  • Gain insight from retail conduct risk case studies, including the FCA's jurisdiction
  • Gain answers to your retail conduct risk concerns

Download the speaker line-up today.

Also attend the post-conference workshop:

A Practical Guide to
 Conduct Analytics and Management Information
Workshop • 1st May 2015 • Central London

Led by KPMG
See the workshop agenda now.

Download Latest Information Now

(updated 26 July 2015)

What do past delegates have to say about Infoline's Retail Conduct Risk Forum?

"The event not only enhanced my knowledge of Conduct Risk, but also confirmed that our Conduct Risk Strategy is on the right track"
"Very informative sessions from a wide range of speakers with a variety of views"

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